Terms & Conditions
All quotations are made and orders accepted subject to the
following terms and benefits and are in addition to your statutory
rights which remain unaffected*. The term "hearing aid" refers to
monaural or binaural fittings.
1. Your
Guarantees
a) Your hearing aid is protected by the
terms and conditions of the National Hearing Aid Guarantee Scheme
(N.H.A.G.S.) from the date of delivery and fitting. The terms and
conditions of the National Hearing Aid Guarantee Scheme are that,
in the event of accidental total loss or damage beyond repair
within the first 12 months, your hearing aid will be replaced with
the same or a similar type of hearing aid (at our discretion)
subject to:-
(i) Any loss or irreparable damage being
reported within 7 days to the N.H.A.G.S., Gateway House, Styal
Road, Manchester, M22 5WY. Telephone 0161 209 7005.
(ii) Your paying only 5% of our retail
list price current at the time of replacement as a contribution
towards the cost of professional services. It may be necessary to
have a new prescription and for impressions to be taken for your
hearing aid. This will be most efficiently completed at your local
hearing centre. Alternatively, if you are unable to call to see us,
we will arrange a home visit for you.
(iii) You will have the option to
continue under the National Hearing Aid Guarantee Scheme from the
end of the first 12 months after the delivery and fitting of your
hearing aid. You will be sent a reminder of this opportunity before
the first 12 months' guarantee expires.
b) In accordance with the terms of the
guarantee provided by the manufacturer of your hearing aid, we
undertake to make good, free of charge by repair or replacement,
defects which under proper use may appear in your hearing aid
within a period of 12 months after your hearing aid has been
delivered and fitted. Liability for damage arising from misuse or
attempted repair by persons other than those authorised by the
hearing aid's manufacturer is specifically excluded from this
guarantee. Hearing aids supplied under the terms of a Rental
Agreement are also excluded and are covered separately under the
terms of the Rental Agreement. Your rights to obtain a refund or
repair of your hearing aid in the event of your being supplied with
a faulty hearing aid are not restricted.
2.
Rehabilitation Consultation
With the fitting of every new hearing aid, a period of
rehabilitation is necessary. As part of our commitment to providing
you with continuing aftercare, we undertake to provide you with
further personal consultations after the fitting of your hearing
aid at no additional charge to you. Such consultations will assess
your progress and offer any further assistance that may be
required. These further consultations will be arranged with you or
they may be be arranged by telephoning our Support Office as
detailed below.
3. 30
Day Money Back Guarantee
Your hearing aid is supplied to you with the full benefit of our
30 Day Money Back Guarantee of Satisfaction. If you are
dissatisfied with your hearing aid you may return it to us within
30 days of the date of fitting. We will refund the price of the
hearing aid in full minus a fee for professional services provided
amounting to 12.5% of the price paid. No charge is made in the
event of cancelled orders prior to fitting. Your rights to obtain a
refund or repair of your hearing aid in the event of your being
supplied with a faulty hearing aid are not restricted.
4. Price
Promise
Terms & Conditions apply. Offer subject to availability.
Offer is limited to the hearing aid ranges featured in the current
Amplifon Price List. This offer cannot be combined with any other
promotion, offer or discount. Any competitor price comparison must
be on an official printed quotation, dated within 28 days, at an
outlet within thirty miles of the nearest Amplifon Hearing Centre
to the customer's reidential post code and be for a direct
like-for-like hearing aid model/models. This offer does not apply
to hearing aids that you buy online. This offer may be withdrawn
at any time without prior notification. All rights reserved.
Amplifon Hearing Aid Dispensers are regulated by the Health
Professions Council. Amplifon Limited, Gateway House, Styal
Road, Manchester M22 5WY.
5.
Further Important Information
All communications regarding any of the foregoing terms and
conditions should be addresses to: Amplifon, Gateway House,
Styal Road, Manchester M22 5WY. Tel. No. 0161 209 7000. This same
Support Office address and telephone number may be used to obtain
any information including the supply of hearing aid batteries and
the servicing and repair of your hearing aid.
All Amplifon Hearing Aid Dispensers are registered health
professionals and are regulated by the Health Professions
Council.
*You can obtain full details of your statutory rights from
Consumer Direct. Telephone number 08454 040506.
WE ARE PLEASED TO BE OF
SERVICE TO YOU
